our terms & conditions of service

ITERMS AND CONDITIONS FOR REMOVAL AND STORAGE

1. Definitions

In these conditions: 

1.1 "We" means Spot-On Removals Albany, ABN 33 432 306 547 and "Us" and "Our" have corresponding meanings; 

1.2 "You" means the party entering into the agreement for Services with Us, and includes the party to whom Our quotation is addressed and the party by whom the acceptance is signed, and "Your" has a corresponding meaning; 

1.3 "Ancillary Services" means Services which We do not offer or provide but which We arrange on Your behalf to be undertaken, including transportation by sea, rail or air, and transportation of vehicles, trailers, caravans, boats and animals; 

1.4 "Goods" means all furniture and other effects which are to be the subject of the Services; 

1.5 "Nominated Agent" means a removal contractor selected or nominated by Us who We have arranged, or will arrange, to undertake the whole or any part of the overseas portion of the removal of the Goods, to the extent that that removal is by road; 

1.6 "Services" means the whole of the work to be undertaken or arranged by Us, including any Ancillary Services, in connection with the Goods including removal and (if applicable) storage; 

1.7 "Subcontractor" means any person other than one of Our employees who, under any agreement or arrangement with Us (whether directly or indirectly) performs or agrees to perform the whole or any part of the Services, but does not include any Third Party Provider, nor any overseas removal contractor who is not a Nominated Agent; 

1.8 "Third Party Provider" means any person who We have arranged to carry out any Ancillary Services; 

1.9 Words in the singular include the plural, and words in one or more genders include all genders. 

2. Terms and Conditions of Carriage

The terms and conditions upon which We carry or store Goods are confined to the terms and conditions in this document and except where You have rights under the Australian Consumer Law, Our liability to You including in relation to loss or damage to the Goods is limited to the express terms and conditions contained in this document. We reserve the right to refuse to quote for the carriage or storage of any goods for any particular person and for carriage or storage of any goods or classes of goods at Our discretion. If We agree to quote for carriage or storage of goods, We reserve the right to decide the method and route for carriage of any goods, the conditions on which capacity and volumes will be utilised and the location for storage of any goods at Our discretion. 

3. Your Obligations and Warranties

3.1 Information supplied by You.  You warrant that any information which You have provided to Us and on which We have reasonably relied in assessing any quotation or estimate of the resources necessary to carry out the work is accurate. 

3.2  Owner or Authorised Agent.  You warrant that, in entering into this agreement, You are either the owner of the Goods, or the authorised agent of the owner. 

3.3  Packaging of the Goods. Except where We have packed the Goods, You warrant that You have complied with all laws and regulations relating to the packaging, labelling or carriage of the Goods, and that the Goods are packed in a manner adequate, having regard to their nature, to withstand the ordinary risks of removal, carriage and storage. 

3.4  Presence at Loading/Unloading.  You will ensure that You or some person on your behalf is present when the Goods are loaded or unloaded, except if they are being unloaded into or loaded from store. 

3.5  Dangerous Goods.  You warrant that the Goods do not include any firearms or plants or goods which are or may become of a dangerous, corrosive, highly combustible, explosive, damaging or noxious nature nor likely to encourage any vermin or pest or to cause infection unless You have disclosed to Us in writing the presence and nature of any such items prior to them being made available to Us for loading or storage. We may refuse to remove or store such items. If We discover any article or substance of this nature after the Goods have been received by Us, We may take any reasonable action, including destruction or disposal, as We may think fit without incurring any liability to You. 

3.6 Fragile Goods and Valuable Items.  You will, prior to the commencement of the removal or storage, give to Us written notice of any Goods which are of a fragile or brittle nature and which are not readily apparent as such, or which comprise jewellery, precious stones, other precious objects, works of art, money, collections of items, deeds, securities or precision equipment in any case having a value in excess of $2,000. We may either refuse to carry any such goods or require them to be carried, at Your cost, by a higher security mode of transport if We consider it is inappropriate for them to be the subject of a general personal effects shipment. 

3.7  Goods Left Behind or Moved in Error.  You will ensure, to the best of Your ability, that all Goods to be removed (other than Goods being removed from store) or stored are uplifted by Us and that none is taken in error.

4. Method of Carriage, Subcontractors and Ancillary Services

4.1  Mode of Carriage.  We shall be entitled to carry, or arrange for the carriage of, the Goods by any reasonable route (having regard to all the circumstances including the nature and destination of any other goods being carried on or in the conveying vehicle or container) and by any reasonable means, including, where We consider it necessary or desirable, by sea, rail or air, and for that purpose, as Your agent, to arrange for a Third Party Provider effect such carriage by sea, rail or air. 

4.2  Ancillary Services. Where We engage any Third Party Providers, We do so on Your behalf, and as Your agent, and subject to the terms and conditions of that party. We accept no liability, including liability for any loss or damage, arising out of the provision of Ancillary Services. However, if We arrange for a Third Party Provider to undertake carriage of the Goods by sea, rail or air, and the Goods suffer loss or damage at some time when they are either in Our possession or the possession of the Third Party Provider, and if We cannot establish, on the balance of probabilities, that the Goods were in the possession of the Third Party Provider when that loss or damage occurred, the Goods will be deemed to have been in Our possession at that time. 

4.3 Subcontractors.  We may use a Subcontractor or Subcontractors to undertake the whole or any part of the Services, but if We do so, We will continue to be responsible to You for the performance of the Services. 

4.4  Liability of Subcontractors and Employees.  Any provisions in these conditions which limit Our liability also apply to Our Subcontractors and to Our employees and to the employees of Our Subcontractors. For the purposes of this subclause, We are, or are deemed to be, acting as agent or trustee on behalf of each of the persons referred to, and each of them shall to that extent be deemed to be parties to this agreement.

5. Delivery and Delays

5.1 Conditions of Delivery.  We shall not be bound to deliver the Goods except to You or a person authorised in writing by You to receive the Goods. If We cannot deliver the Goods either because there is no authorised person there to receive them on Our arrival, or because We cannot gain access to the premises, or for any other reason beyond Our control or if We are prevented from or delayed in undertaking the Services or any part thereof (except where that prevention or delay results from a factor within Our control), We will be entitled to unload the Goods into a warehouse, and will be entitled to charge an additional amount for storage and for the subsequent re-delivery of the Goods. 

5.2  Storage and Handling for Non-delivery.  If We cannot deliver the Goods or there are delays in delivery, We will endeavour to contact You to ascertain whether You have any alternative instructions, and if so We will carry out those instructions if reasonably practicable. We will be entitled to make a reasonable additional charge for any additional work or costs thereby required or entailed.

6. Storage Conditions

6.1  Inventory.  We will prepare an inventory of Goods received for storage and will ask You to sign that inventory. You will be provided with a copy of the inventory. If You sign the inventory, or do not do so and fail to object to its accuracy within 7 days of receiving it from Us, the inventory will be conclusive evidence of the Goods received by Us. The inventory will disclose only visible items and not any contents unless You ask for the contents to be listed, in which case We will be entitled to make a reasonable additional charge. 
6.2  Contact Address.  You agree to advise Us of an address to which We can forward any notice or correspondence, and to promptly notify Us of any change of address. 
6.3 Price Changes. Our storage charges will be as quoted to You for the first 4 weeks of storage. After 4 weeks, We may change the storage charges from time to time on giving 28 days written notice to You. 
6.4  Warehouse Change. We are authorised to remove the Goods from one warehouse to another without cost to You. We will notify You of the removal and advise the address of the warehouse to which the Goods are being removed not less than 5 days before removal (except in emergency, when such notice will be given as soon as possible). 
6.5 Inspection of Goods in Store.  You are entitled, upon giving Us reasonable notice, to inspect the Goods in store, but a reasonable charge may be made by Us for this service. 
6.6  Removal From Storage.  Subject to payment for the balance of any fixed or minimum period of storage agreed, You may require the Goods to be removed from store at any time on giving Us not less than 5 working days’ notice. If You give Us less notice, We will still use Our best endeavours to meet your requirement, but shall be entitled to make a reasonable additional charge for the short notice. 
6.7  Compulsory Removal and Disposal. You agree to remove the Goods from storage within 28 days of a written notice of requirement from Us to do so. In default, We may, after 14 days notice to You, SELL ALL OR ANY OF THE GOODS by public auction or on Ebay or a similar online auction sale facility or, if that is not reasonably practicable, by private treaty and apply the net proceeds in or towards satisfaction of any amount owing by You to Us. 
6.8  Sale of Goods.  For the purposes of preparing for the sale of the Goods under clauses 6.7 or 7.5 or otherwise as permitted by law, We are authorised by You to open any boxes in storage to inspect and identify the contents and We may at Our discretion decide which contents will be offered for sale to the general public. At Our discretion, any items we do not offer for sale may be stored by Us for such period as We consider appropriate and We may invite You to collect those items from Us once We have been paid all moneys due by You to Us for Services provided under this or any other agreement. If We fail to sell the Goods at public auction or Ebay, We may at Our option pay $1 for the Goods and at Our discretion dispose of the Goods. 

7. Charges and Payments

7.1  Variation of Work Required.  If the work You ultimately require Us to do varies significantly from the work for which a quotation or estimate has been given or You ask us to suspend or cease the provision of the Services, we will treat any alternative instructions You give us for the provision of Services as new instructions and provide you with a further Quotation advising you of the charges for that new work. 
7.2  Alteration of Dates.  If a date for the performance by Us of any Services is agreed upon in the quotation and acceptance or subsequently, and You require that date to be altered or the Goods are not available on that date, We will be entitled to make a reasonable additional charge for any loss or additional expense occasioned by such alteration or unavailability. 
7.3  Payment to Third Parties, Taxes and Duties etc. We will be entitled to reimbursement from You of any amount which we have been required to pay to a third party (other than to a Subcontractor) to obtain or effect delivery of the Goods. 
7.4  Default Charges. If amounts are outstanding from You to Us for more than 30 days, We will be entitled to charge interest at the Commonwealth Bank maximum personal overdraft interest rate for amounts not exceeding $100,000 from time to time, calculated on a monthly basis. 
7.5  Contractual Liens. All Goods received by Us will be subject to a general lien for any moneys due by You to Us relating to any Services provided under this or any other agreement. Without prejudice to any other rights which We may have under this contract or otherwise at law, if any amounts have been outstanding for a period of 26 weeks, We may give 28 days’ written notice to You of intention to sell, and if the outstanding amount is not paid within that period, We may SELL ALL OR ANY OF THE GOODS by public auction or on Ebay or a similar online auction sale facility or, if that is not reasonably practicable, by private treaty and apply the net proceeds in or towards satisfaction of the amount due.

8. Loss or Damage - Private Removals and Storage

8.1  Australian Consumer Law. Except where the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, this agreement will be subject to the guarantees set out in sections 60, 61 and 62 of the Australian Consumer Law (as enacted as Schedule 2 of the Competition and Consumer Act 2010) being, in particular, a guarantee that the Services to be undertaken by Us (that is, the Services other than any Ancillary Services) will be rendered with due care and skill, and the following conditions of this clause 8 will apply. 
8.2 Negligence.  We will only be liable for the proportion to which the loss or damage to the Goods is caused by or contributed to by Our negligence (including the negligence of any Subcontractor). We will not be liable for loss or damage to the Goods caused or contributed to by You or someone else that We are not responsible for at law 
8.3  Exclusions.  We will not be liable for any loss or damage nor any delay which results from any cause beyond Our control, including any loss or damage occurring in the course of the provision of Ancillary Services by Third Party Providers or in the course the provision of any overseas removal by road which is not undertaken by a Nominated Agent.

8.4  Damage to Goods – Packaging.  If the Goods sustain damage by reason of defective or inadequate packing or unpacking, and the packing or unpacking (as the case may be) was not undertaken by Us or a Subcontractor, We will not be liable. 
8.5  Damage to Goods – Inherent Risk.  Certain goods (including electrical and mechanical appliances, computer equipment, scientific instruments and certain musical instruments) are inherently susceptible to suffer damage or disorder upon removal. Unless that damage or disorder results from the want of due care and skill on Our part, We will not be liable. 
8.6 Damage to Goods – Furniture Items. If You have elected not to take out any insurance over furniture items whilst in transit or storage and We (or Our Subcontractor) did not package any furniture items for You prior to transit or storage, We will only be liable for damage to the furniture items up to an amount of $200 per item. This cap on Our liability to You does not apply if there is evidence that We (or Our Subcontractor) failed to exercise due care and skill and this failure is what caused the damage. 
8.7  Lost, Stolen or Misplaced Items.  If You have elected not to take out any insurance over the Goods whilst in transit or storage, and We (or Our Subcontractor) have not packed the Goods for You, We will only be liable for lost, stolen or misplaced boxes or items up to an amount of $500 per box. This cap on Our liability to You does not apply if You provided Us with a completed inventory including valuation of the contents of the box containing the Goods prior to commencement of transit or storage and there is evidence that We (or Our Subcontractor) failed to reasonably secure the Goods whilst in Our custody or care. 
8.8  Notification of Loss or Damage.  Any claim for loss or damage under this clause 8 is to be notified by You to Us in writing, or by telephone and later confirmed in writing, within a reasonable time after the date of delivery. We will have the best chance of locating any misplaced items, or ascertaining the cause of damage, if that notification is given to Us within 2 working days. 
8.9  Maximum Value of Goods.  In any claim for loss or damage under this clause 8, any estimate of the value of the Goods which You have provided to Us, whether for the purposes of insurance or otherwise, will be prima facie evidence that the total value of the Goods, or the value of any item or group of items for which a value was specified, did not exceed that estimate at the time of loss or damage. 

9. Loss or Damage - Commercial Removals and Storage

9.1  Application.  If the Services are required by You for the purposes of a business, trade, profession or occupation in which You are engaged, the following conditions of this clause 9 will apply. 
9.2  Negligence. We will only be liable for loss or damage to the Goods or any other property resulting from Our negligence (including the negligence of any Subcontractor, but excluding the negligence of any Third Party Provider and of any removal contractor who performs any part of the overseas removal of the Goods by road unless that removal contractor is a Nominated Agent), and in any event that liability will be limited to $100 per item or package, or $1,000 in respect of all Goods moved or stored under this agreement (whichever is the lesser), and $200 in respect of any other property. 
9.3  Exclusions. We will not be liable for any loss, damage or delay which results from any cause beyond Our control, including weather or industrial disputes; any loss or damage resulting from inadequate or improper packing or unpacking unless the Goods damaged or causing damage were both packed and unpacked by Us; loss or damage to any fragile goods or valuable items as referred to in sub-clause 3.7, even if of a value less than $2000; nor electrical, electronic or mechanical derangement of Goods. 
9.4  Claims.  In circumstances where We are liable under subclause 9.2, notice of the claim must be given by You to Us as soon as possible, and written notice must be given within 14 days of the date of delivery or, in the case of loss, the date upon which the Goods would ordinarily have been delivered, failing which We will have no further liability. 

10. Insurance

10.1  Our Insurance.  Our transit insurance covers Goods during transit and storage for Fire, Collision and Overturning of the conveying vehicle.
10.2  Other Insurance.  You may, of course, arrange insurance with an insurer of Your choice.

11. Disputes

11.1  Notification of Dispute.  If You or We consider that a dispute has arisen in relation to this agreement (either during the Services, or after they have been completed), written notice of the dispute will be given to the other party. Even if that notice is given, You and We must continue to perform any obligations outstanding by Us under the agreement.

12. Variation and Notice

12.1  Variation.  The terms of these conditions cannot be varied other than by Your and Our mutual consent. Our consent can only be given by a proprietor, director, secretary or manager, and must be evidenced in writing. 
12.2 Notice.  Any notice to be given by Us to You may be given personally or by prepaid post addressed to Your address last known to Us or by electronic mail.

13. Applicable Law

The law which governs this agreement will be the laws of the Commonwealth of Australia where We have our principal place of business. The parties submit to the exclusive jurisdiction of the Australian courts in relation to any action, suit or proceeding which may arise out of or in connection with this agreement and the parties irrevocably waive any objections to any action, suit or proceedings in the Australian courts on the grounds that the proceedings have been brought in an inconvenient or inappropriate forum (and agree not to claim at any time that such is the case.